Adlumina ("Adlumina", "we", "us", or "our") is an independent virtual psychology practice providing confidential mental health care to clergy and religious across Canada and internationally. We are committed to protecting the privacy of the people who visit our website and use our services. This policy explains what information we collect, how we use it, and the choices you have.
We handle personal information in accordance with the Ontario Personal Health Information Protection Act (PHIPA) and the federal Personal Information Protection and Electronic Documents Act (PIPEDA).
1. Information We Collect
Information you provide
When you contact us through our website form, by email, or by phone, we may collect your name, email address, phone number, the nature of your inquiry, and any details you choose to share. If you become a client, additional clinical information is collected directly through our secure clinical platform, separately from this website.
Information collected automatically
Our website may collect limited technical information such as your browser type, device, and pages visited, for security and to understand how the site is used. This information does not identify you personally on its own.
2. How We Use Your Information
- To respond to your inquiries and schedule consultations.
- To provide, coordinate, and improve our services.
- To maintain the security and proper functioning of our website.
- To meet our legal, regulatory, and professional obligations.
3. Your Health Information
Clinical records created during therapy are personal health information protected under PHIPA. These records are kept confidential, stored securely, and are not accessible to your congregation, denomination, employer, or any third party except as permitted or required by law.
4. How We Protect Your Information
We use encryption, access controls, and a clinical platform designed to meet PHIPA and recognized security standards. Sessions are conducted over secure, encrypted video. While no method of transmission over the internet is completely secure, we take reasonable steps to safeguard your information.
5. Sharing and Disclosure
We do not sell or rent your personal information. We do not report your participation to denominational offices, synods, or church boards. We may share information only:
- With trusted service providers who help us operate our practice and website, under confidentiality obligations.
- When required by law, a court order, or our professional regulatory obligations.
- In limited circumstances where disclosure is permitted or required to prevent serious harm, as set out by law and our professional College.
6. Cookies and Analytics
Our website may use cookies or similar technologies to support basic functionality and, if enabled, to measure aggregate website usage. You can control cookies through your browser settings. If we add analytics tools, they are configured to respect your privacy.
7. Data Retention
We keep personal information only as long as necessary for the purposes described in this policy or as required by law and professional record-keeping standards. Clinical records are retained in accordance with the requirements of our regulatory College.
8. Your Rights
Subject to applicable law, you may request access to the personal information we hold about you and ask us to correct it if it is inaccurate. To make a request about your health information, please contact us using the details below.
9. Third-Party Links
Our website may link to external sites that we do not control. We are not responsible for the privacy practices or content of those sites, and we encourage you to review their policies.
10. Children's Privacy
Our services are intended for adults. We do not knowingly collect personal information from children through this website.
11. Changes to This Policy
We may update this policy from time to time. The date at the top of this page shows when it was last revised. Material changes will be posted on this page.
12. Contact Us
If you have questions about this policy or wish to make a privacy request, please contact our Privacy Officer:
Dr. Michael Sy, Ph.D., C.Psych.
Adlumina, 99 Hazelwood Dr, Newmarket, ON L3Y 3G2, Canada
Phone: (416) 720-8112
Email: inquiries@adlumina.org